Clear direct communication.
Answer a yes-no question with a yes-no answer.
Assertive Communication is the ability to honestly express your feelings or opinions without anxiety or anger.
Five phrases:
1. I am not prepared to support that idea.
2. When you interrupt me, I feel angry.
(its about being responsible yourself and your feelings, and using I statements.)
3. You've come home late the past few nights- I am concerned.
(sticking with facts, focusing on behaviour and not accusing.)
4. I see that you are frustrated and I understand your reaction- let's talk tomorrow.
(diffuse a situation that's going to be counter productive. its like putting your conversation on a time-out, so you can re-group and re-think. then come back to it.)
5. Repeating technique.
Avoid arguing or being manipulated.
No comments:
Post a Comment