Where my needs and your needs overlap, we are in agreement. However, in areas where my needs and your needs do not overlap, there is a potential for conflict, which must be negotiated.
So, conflict is not the problem. In fact, it is inevitable. The problem is when two people do not know how to resolve differences.
Four essential skills for healthy conflict resolution:
1. Skillful Expression
2. Skillful Listening
3. Creative Problem Solving
4. Responsible Follow Through
No comments:
Post a Comment